We know that measuring for a belt is not the easiest of tasks, but we have tried to make it as clear as possible with the comprehensive size guide on our website. However, we are always on hand to advise on sizing, either on phone: 01948 780734, via email: hello@mackenzieandgeorge.com or facebook message us.

As all of our belts are handmade they can be altered to your liking. Please get in contact to discuss available options.

This may result in a surcharge.

Most orders are made bespoke, so please contact us as soon as possible in order to make any changes. Personalised items need to have changes made within 3 hours of ordering.

You can exchange or return any of our items, providing it is unworn and sent back in a resalable condition within 3 months, and is not personalised. Please follow the instructions on our easy exchange page.

Please be aware that we can not exchange, nor refund any items that are personalised.

Exchanges are estimated to take 3-5 working days, however in busy periods this may increase to 7 working days.

Yes, we offer a full TLC service for a charge of £9. This includes refreshing the edges, feeding and polishing the leather and making any necessary adjustments to the length (unfortunately we can only make them smaller!), to make your belt look and feel like new.

Please get in contact with us to discuss this prior to returning it, as some belts (Badminton, Drayton and Warwick cannot be shortened any great amount due to the format of the belt).

All items are sent by DPD or 1st Class Tracked and Signed by the Royal Mail (or international tracked & signed). In your shipping confirmation email you will have received a tracking reference so will be able to see the service used and any further options for safe delivery.

Yes, we have a next day delivery option which is £5.95. Orders have to be placed before 12.30pm in order to allow time for production and packaging. 

We also offer Saturday deliveries for £9.95. Standard delivery is 3-5 days.

All of our leather products are handmade in our workshop. We are based in rural Shropshire, on the border of Cheshire & Wales. Our co-Founders, Melanie and Chris, come up with and create each of our original designs. Our feather brooches are handmade in Scotland, and the hats are designed by us and produced by skilled artisans from around the world.

We have now opened our show room for Private Appointments only. Please call or email beforehand to arrange.

Customer parking is available.

We offer a post personalisation service. If you get in contact with us then we can send you a payment link (£15), all that is then required is for you to send the item back to us with a return address and the personalisation required.

All personalisation options are available to view on our website.

We don't have any brand ambassador programme, preferring to work closely with a number of influencers of all sizes on various campaigns.  You can speak to us at marketing@mackenzieandgeorge.com with any marketing queries.